Tags
disconnect, hub, Iris, iris system, issue, Lowe's iris, port, router, Verizon FIOS
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update 7/12/2013
I still have issues with my hub disconnecting but I think there might be some networking, or router issue but still not sure.
I’ll keep this post up in case someone has the same router and like to try the solution.
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From a recommendation from an Iris user I’ve reconfigured my router to see if it help stop my Iris hub from disconnecting.
Before I even start these are the following resources I think you may find helpful if you have a similar Verizon router.
How to set static IP address:
http://www.dslreports.com/faq/verizonfios/3.1_Actiontec#16728
Port Forwarding Instructions for the FiOS MI424 Router:
http://www.dslreports.com/faq/verizonfios/3.1_Actiontec#16968
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Reset Verizon FiOS router: This is if you don’t know your password
http://www.howtogeek.com/howto/35374/how-to-reset-or-change-the-password-for-your-verizon-fios-router/
**I didn’t try this instructions to reset my router but thought it might be useful for those of you who don’t remember your password**
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These are the steps I performed for my Actiontec MI424-WR Rev.E router (Firmware Version: 20.19.8)
A) Setting the static IP address for the Iris hub.
A1) Unplug all network cables connected to the router besides the Iris hub.
A2) Start up a browser and go to the web address “192.168.1.1”
The default username and password seem to be either the following.
User: admin
Password: password
User:admin
Password: password1
I had set my own password so I didn’t have an issue logging in. If you don’t remember the password then you may want to try out resetting the router from the link above but please note that you may need to reconfigure your router again.
A3) Once your logged click on “Advanced”
A4) Click on “Yes” button to proceed.
A5) Click on “IP Address Distribution”
A6) Click on “Connection List”
A7) Click on the host name called “new-host” or if you have other devices that doesn’t have names it might be called something similar but with an additional number like “new-host-2”, “new-host-3”, etc. You may want to verify if the status is “Active” so you know it’s the one that’s connected to your router.
A8) Click on the option for “Static Lease Type” and click on “Apply”
B) Now for the port forwarding part
It seems that there are different instructions depending on the Firmware version so you should click on “System Monitoring” which will display your firmware version.
Once you know the version you should review the instructions from the link below.
Port Forwarding Instructions for the FiOS MI424 Router:
http://www.dslreports.com/faq/verizonfios/3.1_Actiontec#16968
My firmware version is 20.19.8 and I had to do the following.
B1) Click on “Firewall Setting” and select “Yes” to proceed.
B2) Select “Port Forwarding”
B3) Click through the drop down for creating a new port forwarding rule.
a)”new-host – 192.168.?.?” (This is your Iris Hub IP address)
b) “Custom Ports”
c) “Both”
d) “443”
e) Click on “Add” button
B4) Scroll down and click on “Apply”.
If this worked for you would you click on the “Like” button so I get feed back that this helped. Thanks and good luck!
Iris promises so much, but the reality is a great let down. I installed a hub, a thermostat, various switch controls and two cameras in our vacation home in Florida. Since installation, I have experienced repeated hub and camera disconnects. My neighbor has worn a path in the front yard trudging into the house to reset the Hub or camera. Incredibly frustrating. Further, the Lowes Iris support people are polite, but clueless. I suggest that anyone considering Iris save your money until Lowes works out the bugs in this promising, but flawed system.
I am having problems as well. Door alarms and motion sensors are on my table, still packaged, because I can’t get the hub to connect. Iris customer-support is polite and patient, but after 2 calls, it still won’t connect. The Verizon Fios folks are less polite and patient, yet also clueless. Considering hiring an “expert” (I guess this is why Lowes has those “expert installation” cards you can buy right next to the devices.) The problem is with port-forwarding, I suspect, and a myriad of conflicts that show when I try to forward my Iris hub to port 443 as recommended. I may just take everything back to Lowes.