Tags
camera, Iris, iris system, Lowe's iris, Lowes, Wi-Fi, Wireless
I finally installed the Iris camera but it wasn’t a smooth ride getting there.
Actually at this time I can’t really even use the camera because my primary connection for my Iris hub is the Cellular USB modem. To use the camera you need to have the hub on a broadband connection which at this time for me it would still randomly disconnect. I though it just might work because you can set the camera as a wireless device by configuring to your Wi-Fi network. Well I tried and I was wrong.
For the last two days I’ve been able to successfully getting the camera to work when it was connected to my router but when trying to reconfigure over wireless all I got these errors most of the time.
It was pretty frustrating when I had to reset the camera many times. I think I’ve gotten the reason why but still running some test. I may post up what I needed to do for this to work tomorrow.
**Update 7/31/2013**
I’ve made a post called “Resolving my Iris Camera wireless issue.“
I too am frustrated with the cameras. Everything else on the system (motion sensors, window sensors, electrical switches, key fobs, etc.) works great. I have no issues installing the cameras…they come online just fine. And, they go wireless just fine too. But they only work for a few days, and then they fall offline (and have to be plugged back in via ethernet cable to reset). Iris support suggested that I needed a dedicated IP address, so I upgraded my home to a business account (read that I’m spending more money each month) to get a static IP. However, the router still assigns dynamic IP addresses. I can change that setting (so that it is static), but cannot figure out how to get into the CAMERA settings in order to manually set a static IP. No instructions – no help from customer support – SO FRUSTRATING.
Hi Daniel,
Sorry to hear that your having troubles too. If your looking to assign a static IP to the camera then it would be in your Internet router setting. Each router does this differently so I don’t have the instructions. Can you provide me with the router model brand and model number? I can try to help figure it out by reviewing their manual.
Also does the camera go off line too while its connected on the Ethernet cable compare to being wireless after a while?
HP
Hi HP,
1) No, the camera stays online when hardwired…it only goes offline when it is wireless and the router refreshes the IP addresses seemingly every few days.
2) I have located how to get into the router and turn off the DHCP so it stops assigning IP’s…so I can manually go into my computers and assign static IP’s, but I don’t know how to get into the actual Camera settings and give it a static IP…there’s no instructions…
I’m not 100% positive but in your router settings you tell it to assign the same ip acording to the camera’s MAC ADDRESS. The MAC ADDRESS should be on the back of the camera.
Daniel,
1) This is odd, if the IP refreshes (reassign a new IP address) every few days then he hardwired method should also experience the same issue. So I’m kind of even questioning if assigning it a static IP would even work. I guess it won’t hurt to try.
2) You should not have to turn off DHCP but let DHCP assign the IP address to the camera and later set it to be a static lease type for the following MAC address which Phil mention that it’s listed on the back of the camera.
I’ve done something similar for my Iris hub and this is the link for the screen shot I’ve taken. It may not be the same as your router setting but I hope it may help you understand what we mean.
3) Sorry for this but here’s a new question I have. When you do set the camera for wireless, and if you leave it near your Iris hub and internet router does it still disconnect? I’m wondering if it can be a range issue versus an IP issue.
Hi Daniel,
Just checking how did things go?
Did assigning the IP address resolve your issue, or did you need to do something else to solve your problem?
HP
Thanks for the information guys!
Essentially I ran out of time to continue trouble shooting, so here’s what I’ve done in the short term… LOL.
I have gone in and set static IP addresses on the actual wireless devices I have (computer, apple TV, printer, iphone). So they are no longer seeking a dynamic address. (So i.e. they are like whatever…192.143.2.30, .31, .32, .33, etc.). I’ve left the DHCP turned on, so the only things getting addresses ‘assigned’ are the Iris cameras. (So i.e. the Iris hub is like 192.143.2.1, with the three cameras being 192.143.2.2, .3, .4). So far, so good…but what I’m guessing is that if/when it refreshes, if the cameras don’t “come online” with the same IP as before, that is where I will have trouble. (That is what happened last time…the cameras were like .2, .3, .4 but when it refreshed and other wireless devices were hitting the DHCP too, the cameras would then show (in the router) as obtaining a new adddress (like .6, .7, .8)…so they would show as connected to the router, but they wouldn’t work wirelessly any longer and I’d have to plug them in again to reset them.
I did confirm the “lease time” to be “forever” (but that was already a setting, so didn’t really change that).
I do remotely understand what you guys are saying about the MAC address and assigning a static address for each camera THROUGH the router, but I actually can’t figure out how do do that part when logged into this particular router. So I’m going to sit tight, and if they fall offline again I will try figuring that out as the next step…
🙂
Thanks guys.
OK great! At least your trying something and it seems like it’s working. Hopefully it is resolved. Good luck there! 🙂
Did your fixed worked. I am having similar issue with what you have, disconnecting every few days.
Too much work for a out-of-the-box system.
This sounds like a product provider that delivers hobby class kits’. I believe the larger customer base wants ‘plug and play’ solutions since most are not IT engineers
I am going to try to get my money back for the cameras except for the interior one, it seems to be ok. I have spent countless hours on them and they fail every time!