• About

Living with Iris

~ secure, save, and simplify your home.

Living with Iris

Tag Archives: support

Iris recent troubles and hopefully some needed improvements going forward.

28 Tuesday Jan 2014

Posted by Hsi-Pei Liao in Iris

≈ Leave a comment

Tags

gift card, hub, Iris, issues, Lowe's iris, outage, support

As most of you may have experienced since last December, there has been outages and hubs turning unresponsive. Lowe’s management acknowledges this and has expressed that this hasn’t been one of their finest moments.

From what I have seen, customers are able to return their system back to the local stores without much issues. Also recently people have started receiving emails regarding $25 gift card regarding the recent outages and issues trying to reach support.  Continue reading →

Thank you Iris support!

11 Monday Nov 2013

Posted by Hsi-Pei Liao in Iris

≈ 2 Comments

Tags

Iris support, iris system, Lowe's iris, Product Support, support, support team, Technical support

In response to my post regarding my daughter. The Iris support team took the time sent me this card with everyone’s signature! (I didn’t supply image of signature to protect their privacy)

Iris Support CardIris Support card Inside

Just like to say thank you to everyone at Iris support for the card! It was a really nice unexpected surprise.

I didn’t think the support team even know this site existed. I guess the next time I call Iris support it will feel a little awkward.

Continue reading →

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 624 other followers

LivingWithIris Forum

  • Home
  • General
  • Wish List
  • Questions/Help
  • Hacks & Unsupported Devices

Follow me on Twitter

My Tweets

Recent Posts

  • APP Update Available Today (APR 2017)
  • Recent Iris Can Videos
  • Iris by Lowe’s Status Page
  • Alexa voice to Wunderlist task
  • Hello
  • Search for Fan Control on Lowes.com
  • Hub update version 4.06r05
  • Hiring at Lowe’s for Iris Smart Home Position
  • “Iris By Lowe’s” user on the Living with Iris forum
  • Justice for Allison

Top Posts

  • Whirlpool Energy Smart line of electric water heater listed as Iris compatible
  • Replacing old light switch with GE light switch
  • How to reset a smart plug?
  • How to set chimes for contact sensors?
  • What products will Lowe's Iris integrate in the future?

Recent Comments

RobH on Iris smart meter link
RobH on Iris smart meter link
RobH on Iris smart meter link
Ray McCaleb on APP Update Available Today (AP…
Dick Ouellette on APP Update Available Today (AP…
hpliao77 on Z-Wave device disconnecting? T…
Brent O'Keeffe on Z-Wave device disconnecting? T…
Adam Smith on Recent Iris Can Videos
hpliao77 on Alexa voice to Wunderlist…
Jgvogrin on Alexa voice to Wunderlist…

Archives

  • April 2017
  • February 2017
  • January 2017
  • May 2015
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013

Blog at WordPress.com.

Cancel

 
Loading Comments...
Comment
    ×